Enhancing Decision Quality Through Improved Communication Mechanisms

Communication Creates Value, Enhances Behavioral Fortunes.

On the 15th, the Chinese government website announced that the General Office of the State Council plans to carry out comprehensive supervision in November to promote high-quality development in the 2024 fiscal year, and is soliciting clues about issues related to market access, fair competition, assisting enterprises in relieving difficulties, and safeguarding the basic livelihood safety net.

Currently, some localities have established or indirectly set up barriers to entry, resulting in policies containing local protectionism that hinder the unified market and fair competition. Additionally, there are issues such as multiple inspections of enterprises, arbitrary inspections, profit-driven law enforcement across jurisdictions, campaign-style law enforcement, indiscriminate fines, inspections, and seizures, as well as the misappropriation, interception, and embezzlement of funds.

Faced with these issues, the State Council has promptly discovered and stopped them, while swiftly taking action to actively collect problem clues, turning passive responses into proactive actions, in order to truly achieve early detection and early treatment.

In modern governance, collecting problem clues is the first step in improving decision-making quality. It helps to expand the communication channels between the decision-making system and various levels of the economy and society by directly interacting with them. This is beneficial for the decision-making system to understand the dynamic changes in the economy and society more comprehensively and diversely, enhancing the decision-making system's sensitivity and adaptability to the economy and society. This is a necessary and beneficial supplement to the existing decision-making communication channels.

The existing government and economic and social communication system is characterized by a typical principal-agent relationship. The decision-making system mainly entrusts statutory institutions to collect and capture various economic and social information through legal channels. This results in the information gathered by the decision-making system being processed multiple times, leading to the loss of true information due to insufficient coverage in information collection, lack of cognition, and credibility ranking issues when information is presented to the decision-making system. This is an objective reality that cannot be completely eliminated.

The State Council directly obtains problem clues from business entities and the public through the "Internet + Supervision" platform, which will help improve information communication channels, reduce the principal-agent costs of information acquisition and capture, and allow a large amount of first-hand economic and social problem information to enter the highest decision-making system's communication channels as authentically as possible. Because the decision-making system's radius facing the economy and society has become smaller, the decision-making system has become more flat, which helps reduce decision-making costs, enhance the sensitivity of institutions and policies to the economy and society, and more effectively promote public enjoyment and governance, improving people's sense of immediacy and sense of gain.

For the new "three disorders" that currently appear in the economy and society, such as obstacles to market access, violations of fair competition, indiscriminate fines, inspections, and seizures, as well as the misappropriation and embezzlement of funds, to truly and effectively improve information communication channels and mechanisms, allowing more useful information to enter the decision-making system without loss, the following issues must be addressed:

Firstly, information must be clearly defined to facilitate the establishment of a clear information structure. For example, the State Council has clearly defined the information structure to be collected this time, namely market access, fair competition, and four other aspects. This helps with the categorization, summarization, and credibility ranking of information, reducing the loss of information technically, and also reducing the interference of system noise on information, which can interfere with the basis for decision-making.

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Secondly, an open and transparent information communication channel and mechanism should be established to ensure traceability from the source to the decision-making system. At the same time, various bottlenecks and blockages should be cleared to allow information to flow from the source to the decision-making system with low loss, improving the fidelity of information.Once again, we delve into the multi-party cooperative game scenarios involving decision-making systems, execution systems, and the sources of economic and social information. Whether it is top-down decision-making information or bottom-up economic and social information, there are disagreements or trust issues that need to be overcome in terms of a consensus on the benefits of cooperative games. For instance, the execution system is not merely an executing machine; it serves as a bridge and trust mechanism for communication between higher and lower levels, as well as for trend interaction. Therefore, it is essential to regard the execution system as a cooperative game player. Only by fully considering the interests of all parties and finding a mechanism for consensus on interests can communication truly foster trust, allowing for the lossless communication and transmission of information to become a consensus among all parties.

Moreover, good communication has always been a two-way street. The decision-making system's collection and capture of information require corresponding channels for response and feedback, as well as independent supervision and correction mechanisms. It is difficult to expect departments that are unwilling to actively submit information to correct issues without any compromise, and many people fear retaliation. Therefore, the cooperative game of all participating parties and the independent supervision and correction mechanisms are extremely important.

Distance means nothing when there is mutual understanding; even thousands of miles apart, we are still neighbors. The comprehensive supervision and inspection for high-quality development that the State Council is about to launch has created an information superhighway for low-loss communication of economic and social information, which is the foundation for improving decision-making quality. Whether information can travel truthfully on this information superhighway requires the construction of a trust consensus mechanism and a system ecology for information accessibility, allowing all participating parties to genuinely express their preferences and freely articulate their demands within this system ecology. Only in this way can communication convey value and brew trust.